Dear Valued Customer, we regret that you had an unpleasant service experience with us. This is not who we are. Over 90% of our customers have good experience with us. Yes we are not proud of rest of the 10% of our customers that we failed to make happy at the first go. But our team is working with an open heart to listen to you, to solve your problem as soon as we hear it from you. We are responsible and committed to make it right even it takes multiple efforts.